ET littles Policies and Guidelines
ET littles is committed to creating a positive inclusive environment for its littles and staff. For this reason, it is important that all littles and parents understand and abide by the company policies and guidelines as outlined below.
ET littles accepts littles ages 0 months to 5 years old. New littles may register by phone (718) 948-2208, online, or in person. After the first class is booked, littles should commit to ongoing weekly classes.
*IF CLASSES DO NOT BEGIN AT THE START OF THE CYCLE, CLIENTS WILL ONLY PAY FOR THE REMAINING CLASSES IN THE CYCLE”
All first time Classes require a non-refundable deposit to secure that date.
After the first lesson, students are encouraged to book Classes on their own with their Acuity account login, which will be created upon booking their first lesson. **Please advise management if you have any issues with this.
Texts and emails will be sent out as a reminder, two days in advance.
The new packages have been formulated to keep the billing and scheduling more organized as we grow as a company.
Packages can be booked with:
Packages do expire!
6 Lesson Package expires 3 months after first lesson
If a lesson is missed in the package without 24 hour notice, that lesson is considered forfeited.
If you choose to reschedule a lesson in the package, please DO NOT CANCEL the lesson in acuity. There is a difference between cancelling and rescheduling. Please contact management for assistance.
Consistency and commitment are the keys to developing and mastering any pursuit. Therefore, littles are encouraged to attend every class in order to advance their skills. If a littles must miss a class, we ask that you please call, text, or email management with a minimum of 24 hours in advance. *We do not issue refunds. No call or no show classes are considered forfeited *
IMPORTANT: IF a littles IS SICK, PLEASE DO NOT COME IN. (SEE BELOW FOR MAKEUP CLASS POLICY)
Parents or littles who are suffering from colds or other infectious illnesses shall not enter the space. The same applies to the teachers. An online class (via Zoom/Skype/Facetime/Google Hangout) is the preferred solution to this situation. Should the littles be too unwell to participate in an online class, provided as much notice as possible is given, every effort will be made to make up the class.
MAKE UP CLASSES:
Any class cancelled at least 24 hours ahead of the scheduled lesson, OR if sickness or emergency occurs, a make-up lesson will be available at a time convenient to both the teacher and the littles. Make-up options are strictly based on availability, so the sooner advanced notice is given, the more options there will be to reschedule. Typically, make-up classes will take place at an alternate time/day within the week, or can be given virtually. All make-ups are to be booked with office management. Cancelled make-up classes will not be made up.
ET littles does not follow the public or private school weather open/close schedules. In the event of extreme weather, the decision regarding class cancellations will be made the night before, or by 9am the day of classes. Notification will be called, emailed, and/or texted to littles, as well as posted on corresponding socials.
IF YOUR TEACHER CANCELS:
In most cases, when your teacher cannot be here, we will find a suitable substitute teacher and the class will continue as regularly scheduled upon notifying the littles. If your teacher cancels a class, and we are unable to find a substitute teacher, we will find a make-up date.
We will be CLOSED on all major Holidays including New Years Eve, New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Halloween (up to teachers discretion), Thanksgiving, Christmas Eve, Christmas Day. Please advise your teacher and/or office management as soon as you know you will have to miss a class due to any religious obligations & holidays, so we can accommodate accordingly.
littles who arrive late cannot be guaranteed a full class, so please try and be on time. Let your teacher or management know if you are running late.
ET littles offers year round classes. littles are highly encouraged by their teachers to continue classes throughout the summer months to maintain their level of proficiency. Additional summer programs will be available and may have modified hours.
EMERGENCY EXIT PLAN:
ET littles is handicap accessible. Emergency evacuation and exits are located down the hall towards the front of the building, and also at the entrance.
Self Pay: We accept Cash, Check, Visa, Mastercard, Amex, & PayPal
Save $5 per class by paying for 6 classes in full. =$180
10% off sibling =$162
We require a credit card on file and will be charged on the day of their lesson or before the start of their package. It will also be used to charge last minute cancellation fees on a student's account. In the case of non-payment, the company has the option to suspend Classes until the account is brought current.
EMAILS AND TEXT MESSAGE UPDATES:
Parents must agree to receive text message and marketing email regulations.
“I agree to abide by company policies as stated in the above-mentioned document. I agree not to hold ET littles responsible for any rare case of injuries that may occur to students, family or friends, or while on company property.”
I confirm that I have read, understand, and agree to the above policies and procedures for enrollment with ET littles.
I __________________give ET Studio Productions permission to charge my card on file ½ the amount of any lesson for any no show, no call.
Should you choose to take a break, unused Classes can be banked for you for a period of 3 months. Unused Classes after that time will be considered forfeited.